SplashIQ
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Field tech performance

See exactly who's carrying the route — and who needs a coaching call.

A scorecard for every field tech that combines route adherence, time on site, revenue per hour and utilization into a single weighted grade. No spreadsheets, no guessing, no end-of-month surprises.

  • Route adherence: stops completed vs. scheduled
  • Time on site: minutes per visit vs. a 35-minute target
  • Revenue: 7-day total and dollars per hour worked
  • Utilization: hours worked against a 40-hour target
  • Weighted A–D grade and 0–100 composite per tech
Jordan Rivera
Field technician · Route 4
Jun 17 – Jun 23
22 scheduled stops
B+
87
Composite · 0-100
Route adherence
30%
95%
21 of 22 stops completed
95/100
Revenue
30%
$2,840
$71 / hr worked
88/100
Time on site
20%
34 min
1 min under 35-min target
82/100
Utilization
20%
38.5 hrs
96% of 40-hr target
96/100
High performer this week. Route and revenue are strong; time on site is slightly fast — worth a quick check-in.
What you're looking at
One grade per tech

Route, revenue, efficiency and utilization roll into a single 0-100 score and A-D letter grade.

Weighted fairly

Route adherence and revenue each count 30%; efficiency and utilization count 20% each.

Coaching-ready

Color-coded bars show at a glance which metrics need a Monday-morning conversation.

Most pool service owners can name their best tech and their weakest tech — but they can't tell you by how much, or why. Is it the route? The truck? The customer mix? Without a consistent scorecard, every coaching conversation turns into opinion against opinion, and underperformance hides behind "we had a tough week."

SplashIQ's Field Techs page replaces that with four hard numbers per tech, captured automatically from the visits, chemistry logs and route data they're already producing in the field app. Owners see who's on track. Techs see how they're being measured. Everyone is working from the same scoreboard.

Route adherence — did the route get done?

The first KPI is the simplest and the most important: of the stops scheduled for this tech in the last 7 days, what percentage did they actually complete? Route adherence catches the slow drift that kills a service business — the one stop a day that gets pushed to Friday, the recurring visit that quietly becomes biweekly, the customer who calls because the gate was never opened.

Adherence shows as a percentage with the raw "completed / scheduled" count next to it, so a 92% week from a tech with 24 visits gets the credit it deserves over a 100% week from a tech with 6.

Time on site — fast without rushing

Average minutes per visit is benchmarked against a 35-minute target. Techs consistently finishing in 20 minutes are either skipping steps or running a route that's too easy — both worth a conversation. Techs averaging 55 are either training, working a heavy-equipment route, or losing the day to one or two problem properties.

Either way, the number surfaces the conversation. Time on site is paired with a 0–100 efficiency score so the dashboard can rank techs at a glance.

Revenue — the only KPI homeowners care about

SplashIQ tracks revenue produced per tech over the last 7 days — recurring service, one-time work, parts and equipment sold during visits. Then it divides by hours worked to give you dollars per hour. This is the cleanest measure of a tech's economic impact on the business, and the cleanest way to spot the tech who's quietly underpricing every upsell or skipping them entirely.

Revenue is the heaviest single weight in the composite score (tied with route adherence at 30%) because at the end of the day, revenue per hour is how a service business stays alive.

Utilization — are the hours actually billable?

Hours worked is tracked against a 40-hour benchmark. Two techs each logging 40 hours but one producing 18 completed stops and the other producing 32 tells a story about route density, driving time, or pace. Utilization closes the loop on the other three KPIs by making sure the day got used.

One grade. Zero arguments.

The four KPIs roll up into a weighted composite — 30% route adherence, 30% revenue, 20% efficiency, 20% utilization — and a letter grade from A to D. The grade is color-coded on every tech card so an owner can scan the dashboard in five seconds and know where to spend their coaching time this week.

No more end-of-month performance reviews built from memory. The scorecard is live, it's fair, and it's the same conversation every Monday morning.

What it changes for your business

Coach with numbers, not opinions

Walk into every 1:1 with a tech holding a scorecard built from their own work. Conversations get shorter and outcomes get better.

Catch underperformance in week one

A tech drifting to 80% route adherence shows up on the dashboard the same week it starts, not three months later when the customer complaints arrive.

Reward the right behavior

Bonuses and raises tied to a transparent composite score, not to whoever the owner spoke to last.

Defend rates with revenue-per-hour data

Know exactly what each tech produces per hour and price accordingly. Stop subsidizing slow routes with fast ones.

Frequently asked questions

What KPIs do you track for each field tech?+

Four core KPIs per tech: route adherence (stops completed vs. scheduled), time on site (average minutes per visit against a 35-minute target), revenue produced in the last 7 days (and dollars per hour worked), and utilization (hours worked against a 40-hour target). Each tech gets a weighted composite score from 0–100 and a letter grade from A to D.

How is the composite score weighted?+

Route adherence 30%, revenue 30%, on-site efficiency 20%, utilization 20%. The weighting rewards techs who finish their routes, generate revenue per hour, hit reasonable visit times, and put in their hours — without over-rewarding any single metric.

Does adding field techs cost extra?+

Field techs are included in your plan's seat count. Starter is one operator. Team includes up to 4 field techs, Growth up to 19, and Enterprise is unlimited. You add or remove techs anytime from the Field Techs page.

Do techs need their own logins?+

Yes. Every field tech gets their own login so visit completions, photos, chemistry readings and time on site are attributed correctly. The same identity powers the scorecards on the office dashboard.

Can I see scorecards over time, not just this week?+

The dashboard shows rolling 7-day performance by default. Historical scorecards and tech-by-tech trend charts are part of the Growth plan and above.

The scorecard your best techs have been asking for — and the one your weakest techs needed last year.

No credit card required.