A private page for every pool.

After every visit, the portal updates automatically. The homeowner sees the date, the technician's name, the checklist of work performed, the chemistry readings with a plain-language interpretation ('chlorine was a little low, we added stabiliser'), and the before/after photos captured on the tech's phone. The summary is the same one you can have emailed to them the moment the visit completes.

This is the single most effective customer retention tool a pool service can have. The 'am I getting my money's worth?' question disappears because the answer is on screen every Friday morning.

Published invoices appear in the portal with their amount, due date, status and notes. Homeowners contact the pool company for payment instructions while the verified online-payment integration is under development.

No homeowner can mark an invoice paid. Online controls will return only after provider-created sessions, signed webhook verification, idempotency and reconciliation tests pass.

The portal includes a simple request form. A homeowner planning a pool party next weekend can request an extra service. A customer who notices a strange noise from the pump can flag it without picking up the phone. A homeowner whose salt cell is failing can request a replacement quote. Every request lands in your office's work-order queue with the property and customer pre-filled, ready to schedule or quote.

Each portal link is tied to a unique random token. No customer data is exposed by URL guessing or sequential ID enumeration. The portal is read-only by default — homeowners can see their own pool but not edit it, and they can never see another customer's data. If a customer leaves or a link is compromised, the company can revoke and reissue the token in seconds.