A private page for every pool — and a faster way to get paid.

After every visit, the portal updates automatically. The homeowner sees the date, the technician's name, the checklist of work performed, the chemistry readings with a plain-language interpretation ('chlorine was a little low, we added stabiliser'), and the before/after photos captured on the tech's phone. The summary is the same one you can have emailed to them the moment the visit completes.

This is the single most effective customer retention tool a pool service can have. The 'am I getting my money's worth?' question disappears because the answer is on screen every Friday morning.

Every invoice issued through SplashIQ includes a secure pay-by-card link. The homeowner taps it from the portal or the invoice email, enters their card details once, and the invoice marks itself paid. Reconciliation is automatic — there's no second system to update or a separate accounting export to chase. Card payments cut average days-to-pay from three weeks to two days.

For customers on recurring service, you can store a card on file and bill automatically at the end of each month. No more chasing autumn invoices in January.

The portal includes a simple request form. A homeowner planning a pool party next weekend can request an extra service. A customer who notices a strange noise from the pump can flag it without picking up the phone. A homeowner whose salt cell is failing can request a replacement quote. Every request lands in your office's work-order queue with the property and customer pre-filled, ready to schedule or quote.

Each portal link is tied to a unique random token. No customer data is exposed by URL guessing or sequential ID enumeration. The portal is read-only by default — homeowners can see their own pool but not edit it, and they can never see another customer's data. If a customer leaves or a link is compromised, the company can revoke and reissue the token in seconds.